General Terms and Conditions of Charly’s Dog Training
1. Scope of the General Terms and Conditions
1.1. The GTC apply to all use of the website of Charly’s Dog Training, owned by The Matter GmbH (hereinafter – Company), communication via email, WhatsApp, or other means, telephone calls, customer inquiries, and/or the provision of services.
1.2. By visiting or using the website or communicating with the Company, the user or customer acknowledges that they have read the General Terms and Conditions and accept them in their entirety as binding.
2. Registration
2.1. Registrations are made either through the booking tool on the website, by phone, WhatsApp, or email.
3. Cancellations
3.1. Appointments must be canceled in writing at least 24 hours before the scheduled time; otherwise, the full cost will be charged or deducted from the subscription (package).
3.2. The Company reserves the right to cancel appointments at short notice due to exceptional circumstances such as illness or accident.
3.3. Prepaid packages, board & train, or private sessions are non-refundable unless otherwise agreed with the Company.
4. Rules of Conduct and General Conditions
4.1. The Company undertakes to care for the dog appropriately and in accordance with animal welfare laws and regulations.
4.2. All dogs must be vaccinated, microchipped, dewormed, and in good health. If the dog is ill or shows behavioral issues, the owner must inform the course leader in advance. This also applies if the dog is in heat.
4.3. The dog owner confirms that their dog is healthy, free of contagious diseases, and has the following vaccinations.
4.4. The dog owner assures that the dog has received at least the following effective vaccinations: rabies, distemper, hepatitis, leptospirosis, parvovirus, kennel cough.
4.5. The dog owner also confirms that the dog is regularly and effectively dewormed.
4.6. Participants are required to pick up their dog’s excrement. Smoking and phone use are prohibited during training sessions.
4.7. Inappropriate behavior may result in exclusion from the course without a course certificate or refund. For the safety of anxious dogs, leashed dogs are not allowed to interact without prior agreement. A minimum distance of 4 meters from other dog-human teams must always be maintained.
4.8. If you are more than 20 minutes late, you will not be permitted to join the class or event.
4.9. The Company reserves the right to change the course location for operational reasons. Claims arising from changes to the course location are excluded.
4.10. The Company reserves the right to cancel or postpone courses and lessons due to low participation or extraordinary events. Claims arising from cancellations are excluded.
4.11. If a fight or scuffle between dogs occurs, the dogs will be separated and treated by a veterinarian if necessary. If the instigator can be clearly identified, their owner bears all resulting costs. Otherwise, each dog owner covers their own vet costs.
4.12. The Company reserves the right to muzzle the dog if necessary.
4.13. The Company is authorized to take further measures to maintain operations without consulting the dog owner.
4.14. The dog owner must contribute to maintaining order at the Company.
5. Insurance and Liability Disclaimer
5.1. Accident and liability insurance is the responsibility of the participants or dog owners.
5.2. During training, dog owners are responsible and liable for themselves, their dog, and any accompanying persons. Dogs must be insured in accordance with legal requirements. This is the dog owner’s responsibility.
5.3. The Company is only liable for theft, loss, or damage to participants’ property in cases of intent or gross negligence.
5.4. The Company is not liable for property damage, personal injury, or financial losses caused by the use of demonstrated exercises or injuries caused by participating dogs. Participants are liable for damages caused by themselves or their dog. Accompanying persons are considered participants.
5.5. The Company is not liable for injuries resulting from dogs’ free play.
5.6. The Company assumes no liability for the timeliness, accuracy, completeness, or quality of the information provided. Claims for damages due to the use or non-use of the information provided or the use of incorrect or incomplete information are excluded.
5.7. The dog owner is liable for the following damages or resulting costs:
• Damages to people and property caused by their dog despite the Company’s care and precautions.
• Treatment or illness of the dog.
• Injuries to their dog resulting from their own actions.
• Contagion of other dogs due to unreported illnesses or parasites.
• Unintended mating caused by hidden heat in their dog.
5.8. If the supervised dog escapes or causes damage despite supervision, the owner is liable.
5.9. Items belonging to the dog owner (e.g., baskets, blankets, leashes, toys) are not insured. The Company is not liable for damages to these items.
5.10. If a dog dies, escapes, or is stolen despite care, the dog owner waives all compensation or claims.
5.11. The Company is not responsible for unintended pregnancies due to unreported heat in dogs. Resulting costs are not covered.
5.12. If the dog owner violates these terms or instructions, the Company’s liability is excluded.
6. Payment
6.1. Invoices are issued upon request.
6.2. The price list is part of these GTC and can be viewed on www.charlysdogtraining.ch.
6.3. Prepaid packages or private sessions are non-refundable unless otherwise agreed.
7. Intellectual Property
7.1. The Company retains the right to use videos or photos taken during lessons for educational or promotional purposes unless the participant objects in writing before the session.
7.2. The dog owner agrees that the Company may use images of their dog without name attribution in advertising or social media.
7.3. All materials from the Company are protected by copyright and for personal use only. Reproduction requires written permission.
8. Disclaimers
8.1. Website content is for informational purposes only. The Company is not liable for damages from website use.
9. Severability
9.1. If any provision is invalid, the remaining terms remain in effect.
10. Governing Law
10.1. Swiss law exclusively applies.
11. Jurisdiction
11.1. Jurisdiction is the location of the Company’s headquarters.